Policy & Terms

 

It is our goal to make a difference in the lives of our clients. We aim to do this by providing the highest level of service by trained professionals in the most relaxing and diverse environment.

 

Promotions & Pricing:

                Check with us often for daily, weekly and monthly specials. All prices are subject to change without notice unless an expiration date is provided. We will do our best to keep our clients up to date on any changes that may occur. We encourage all clients to inquire about pricing and available offers. Specials/Promotions are valid one offer per person. May not be combined with other offers unless noted as such. Special offers are able to be purchased as a gift via a gift card/certificate.

 

Discount Codes/Offers:

               Our discount codes and offers do not hold a cash value. The discount code/offer is an incentive and is not a guaranteed privilege. Discount codes/offers are to be used once per person unless otherwise noted. These offers can also expire without notice where an expiration date is not published. Any discount codes/offers found to be in abuse will be forfeited and the credit will revert to the account holder as a negative balance. It is at the companies discretion to not honor a discount code/offer where it is seen fit with a reasonable explanation provided to the client.

 

Reservations/Deposit:

                To ensure that you obtain your desired appointment time frame, we recommend scheduling your appointment as far in advance as possible to confirm your availability. To accommodate your desired appointment a credit card, or gift card is required at the time of booking to guarantee your reservation. No discount, offers, promotions are reward points may be applied to secure the deposit. Without a retained deposit on file, we cannot guarantee your appointment will be secured for the requested time frame. We hold this information as part of our cancellation policy. All appointments require a deposit in the amount of $20. A 3% processing fee is also added to the deposit. The deposit is applied to the cost of your service on the day of your session. If it is after the 24-hour period for cancellation but before 12-hours prior to your appointment and you reschedule during this time frame, you will only forfeit 50% of the deposit with the remainder applied to your appointment. No shows, full cancellation after the time frame of 24-hours or late reschedules will forfeit the entire deposit.

 

Cancellation:

                Your spa treatment and sessions are reserved especially for you. We value your business and ask that you adhere to our spa’s scheduling policies. If you need to cancel, please do so 24-hours prior to your appointment. This gives us the opportunity to give the open spot to someone who is on the waitlist and allow us to not have gaps in our schedule. When you miss an appointment with us, we not only lose business but the potential business that could have taken your place. The time of our staff is valuable and we have implemented this policy for this reason. Any cancellation that is made less than 24-hours of notice without a reschedule within 12-hours will result in forfeiting the retained deposit of $20. All cancellations made BEFORE twenty-four hours will receive a FULL REFUND. Cancellations made AFTER twenty-four hours will forfeit half of the deposit with the remainder to be applied to any rescheduled service if you do reschedule 12-hours before the appointment was scheduled. Appointment confirmations are sent out hours prior to your appointment. If you need to cancel or reschedule, please use the reminder time to do so. Failure to cancel, reschedule or show will forfeit the entire deposit. Two are more no-shows/cancellations will result in having to pay for services up front in full. Scheduling an appointment with us means that you have read and accepted the terms of this agreement.

 

Late Arrival:

                We suggest all clients arrive at least 10-15 BEFORE the appointment is set to begin. This allows for notification that you are present, to make sure that all required paperwork is filled out completely, and preparation for your session to begin. Arriving on time but without having all the required paperwork completed will delay your scheduled block and only the remaining time will be used for your session. If you want the full time of your session, the additional time may be purchased in 15-minute intervals upfront. It is imperative that once you schedule an appointment that you check your email, or text to communicate with us that all necessities are taken care of before your appointment to assure no delays.

 

Gift Cards/Certificates:

                Gift certificate are available in any amount and may be purchased in the spa, online or by phone. We will email your gift certificate to you. Gift certificates given to a person that has never visited the spa will have to register for an account to be able to redeem use of the funds. We are unable to process returns or reimburse any payment transactions on the gift certificate even if lost, misplaced, or stolen. However, we will issue a provisional credit for 75% of the amount in question. Gift certificates cannot be redeemed as cash. Gift cards do not have an added processing fee. They can also be used in place to retain the deposit for service. Please also acknowledge when scheduling your appointment that you are using a gift certificate as a payment method for all or partial of your session. Refer to the gift card refund policy for further information. 

 

Gratuity:

                Gratuities are not included in the price of service, packages or memberships. Customary tipping runs 15% to 20% but is at your discretion. You may tip your Specialist directly, or at check-out. Our Specialist receives 100% off all tips given. We pass discounts to our clients with the hope that they can see value in our Specialist and reward them. With a party of three or more, a 15% gratuity will be added automatically being that discounts are usually provided upfront for multiple bookings.

 

Groups:

                A party of three or more that would like to book the same time frame and session is considered a group. Please contact us directly to coordinator any special needs or request. If this is for a special occasion, we will need to know at least three days in advance to make any accommodations. A 15% gratuity will be added automatically to groups. Refer to previous gratuity policy. The spa is available to be reserved exclusively for occasion and parties on weekends (Friday-Sunday) after 6pm. Please give seven-day advance notice to reserve the facility so there are no other appointments booked during that time.

 

Check-In:

                We have an accommodating environment for our clients. You are welcome to come and check in as early as you would like or stay as late as you would like. Bring a book to read, music and headphones, enjoy the complimentary items that are available with consideration and just RELAX. You are welcome to bring your own drink of preference. We just ask that you are respectful to other guest and maintain positive energy while here.

 

Personal Belongings:

                Please know that if we find anything we will contact all guest that were present on the day that the item was found. It would be stored away until it is rightfully claimed. However, please leave all valuables at home or in your vehicle before coming into the spa. Most of our services will require some interference with jewelry being in the way, so it would be safe to remove and leave valuables behind.

 

Processing Fee:

               A credit card processing fee is added to all debit/credit card transactions, The fee is 3% per total transaction. This fee is not added when paying for services or products with gift cards/certificates. 

 

Tax:

            A Texas Sales Tax of 8.25% is applied to all products sold whether onsite or online. 

 

 

 

Refund for Products: We have wellness, skin and body care products. The purchaser of the product must be the person requesting the refund being that we have the purchase recorded. Refunds on products are given within seven days of purchase minus a 15% restocking fee if the item has been opened and used. If you contact us and return the product after the seven day period has expired, we will issue an exchange or spa credit for the item less the restocking fee of 15%. Cash refunds cannot be provided for products without a receipt. Refund will be processed within 3 business days of receiving the returned products. Click here for products.

 

Refund for Gift Cards: Gift cards are only refundable to the purchaser. Gift cards are valid from the date of purchase up to one year. The card may be used towards the purchase of services, to pay deposits or products. If you would like a gift card refunded, it would be for the balance of the card less $10 for card processing and fees. Click here for gift cards.

 

Refund for Memberships: Refunds for memberships may be refunded up to the 7th day of the month. Refunds are returned in full if no benefits were used for the month of the refund request. If benefits have been used, then the value of the discount will apply to the value of the membership and the remaining balance will be refunded within 3 business days. Discounts of the membership do not hold a cash value and or forfeited once the refund is requested. Click here for memberships.

 

Refund for Packages: If you purchased a package and would like a refund but have already begun to use the package, the refund will be for the remaining sessions reverted to the regular price per session and the remaining balance will be refunded within 3 business days. Receiving a refund for package sessions forfeits the discount given for the purchase of the package. The original cost of each individual session will apply. Please make sure you are aware of what the full price of each session is before the refund is processed. This information is available under the service tab. Click here for packages.

 

 

 

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